BATCH NUMBERS |

Please be aware all of our products are produced in batches which means there may be a slight difference in colour/shade between each one. We advise you to keep a note of your batch numbers so we can get the correct product to you should you require any more.


DELIVERY INFORMATION & NOTIFICATION

Once an order has been placed an email will be sent out to you, this will confirm that we have received your order and that your order is being processed. Orders are dispatched within 5-7 working days from order date (usually within 48 hours), our customer service team are on hand to chat through any queries on 01484 248 718 or email us at info@decorwallsandflooring.co.uk

WALL PANELS – Will be delivered within 5-7 working days.

SHOWER PANELS – Will be delivered within 5-7 working days. In most cases our shower panels are delivered direct by our own experienced handlers.

Cost Of Delivery

  •  Free Delivery - For Orders Over £75 (Excluding ShowerWall Panels)
  • Standard Delivery - A Charge Of £12.50 (inc. VAT) For Orders Under £75
  • A charge of £50 (inc. VAT) for ShowerWall Brand Panels

    Please Note |    We do not deliver outside the mainland UK, Scottish Isles, Channel Islands, Isle of Man, Northern Ireland & Eire. For the Highlands & Isle of Wight please contact us for delivery prices, as these location are subject to incur extra carriage fees when shipped out via courier service.

 Delivery Times

Orders will be delivered at any time between 8am and 6pm, unfortunately we are unable to stipulate a specific time slot. If our courier service is unable to deliver you will be able to contact the courier service to arrange another delivery date in most cases. Our courier service will send you an email notification on day of delivery.

PLEASE NOTE | ARRANGING A FITTING SERVICE - We highly recommend that if you are not fitting the panels yourself, you arrange a fitting service after the panels have arrived at the delivery address and have been checked over for damages. 

We do our utmost best and work to the highest standard to ensure that you receive your panels on time and in the condition you expect. However rarely sometimes incidents can occur. Therefore, we are not liable for any charges related to the scheduled Fitting of the wall panels due to damages or missed delivery date. We again highly recommend that you only schedule a fitting once you have received your panels.

Guarantee

In the unlikely event you are not totally satisfied with the products you have received, a 30 day return policy is in place which would mean the order would have to be returned to us in saleable condition within that 30 day policy.

CUTTING PANELS |

Especially in the Summer months it can be tempting to cut panels outside in direct sunlight, please note panels are not to be cut outside in direct sunlight as this can discolour the panels.